Questions people ask before they apply

A licensed company in the group, named before you sign anything. Remittance360 Ltd holds and safeguards funds and issues accounts (FCA-authorised EMI, FRN 901072). VIP Payments Ltd executes payments (FCA-registered SPI, FRN 750503). MDRN FX Services Limited covers money remittance and currency exchange (FCA-authorised PI, FRN 540997). Every FRN is checkable on the FCA register, and the protected and regulated page explains what safeguarding does and does not cover.

Different, and worth stating separately. Your contract, onboarding and underwriting sit with VIP360, while authorisation, clearing and settlement run on the rails of sponsoring acquirers and the card networks. We are not the acquirer and not a principal scheme member. How it works sets out the model end to end.

SWIFT, SEPA, SEPA Instant, Faster Payments, CHAPS, BACS and local rails, plus currency exchange between the balances you hold, subject to the permissions of the entity serving you. Which rail a given payment takes is decided per transaction rather than fixed in advance, which is what the Smart Routing page covers.

Yes, subject to each institution’s own eligibility, KYB and compliance assessment. Businesses are assessed on their merits rather than declined by category, which is the practical difference from a provider that scores your merchant category code and stops there. If your model takes explaining, the who we serve pages are organised by situation rather than by sector code.

Business accounts open in as little as 48 hours with a complete application, and merchant acquiring can go live in as little as 48 hours, subject to all relevant documentation. Both depend on the institution’s regulated onboarding, and the single biggest cause of delay is a flow-of-funds description an underwriter cannot follow. Your specialist tells you what complete means before you start.

Pricing depends on your sector, currencies, volumes and card mix, so we quote rather than publish a rate card. Every fee category is named and explained before you commit, including reserves and chargeback fees where they apply. If you want to understand the underlying cost structure first, our guide to what card processing actually costs breaks it down by component.

Often, yes. Frozen accounts, held funds, a declined application, a reserve set too high or a MATCH listing are all workable in the right circumstances, and the payment issues pages give an honest read on each rather than a sales pitch. Bring the paperwork, including the decline reason if you were given one.

Open an account takes three steps and tells you what to have ready. If you would rather talk it through first, contact us and a specialist will come back to you, usually within 24 hours. You get a straight answer either way, including when the answer is no.